PROCESSING TIMES
All products are personalised and handmade to order but our aim is to process your order as quickly as possible! We try to get all orders made and sent out within 1-3 working days of ordering.
• All orders are sent via Royal Mail 24, which aims to deliver the next working day; however, this is not a guaranteed service — please allow up to 3 working days.
• Royal Mail 24 Tracked is available at checkout for an additional cost, offering a fully tracked, reliable service with 90% of deliveries arriving the next day, including Saturdays and Sundays.
All orders are fixed at a standard rate of £3.50. This ensures swift delivery with the aim of getting your order to you as quickly as the next day.
DELIVERY TIMES
Estimated delivery times from when order is dispatched:
United Kingdom: 1-3 working days
International: 4-10 working days
Please bear in mind this is a delivery aim but at seasonal times like Christmas, this can be longer with delays - kindly note, we will not be held responsible for delays during transit.
Our aim is to work with our couriers to get your order delivered efficiently as possible depending on how large your order is.
Delivery will only be made to the shipping address stated on your order. Please ensure this is correct at the time of ordering.
TRACKING
All orders contain a tracking number, however the tracking only updates once the order is delivered via Royal Mail.
Full tracking will be available on all orders with upgraded postage.
FREE DELIVERY
All orders over £35 qualify for free next day delivery.
BANK HOLIDAYS
Although we do work on most bank holidays, our couriers do not collect from us on these days. Please allow an extra 2 working days if ordering within the bank holiday period for your order to be processed and dispatched.