We always try to ensure that our products are sent out in perfect condition. However sometimes due to situations beyond our control for example damage in post, your item may arrive in an unsatisfactory state. In the unlikely event that you receive a faulty or damaged item or your item is wrong please contact us at info@fromwillow.co.uk as soon as possible.

We will then look into the problem and get back to you with a response within 24 working hours. To help us to respond quickly, please try to include as much information as possible.

*If a photo is not included we may ask you to provide photographic evidence before processing your claim.

Please note: Due to the nature of the products we offer all items which are personalised are non-refundable.

We always try to ensure that our products are sent out in perfect condition. However sometimes due to situations beyond our control for example damage in post, your item may arrive in an unsatisfactory state. In the unlikely event that you receive a faulty or damaged item or your item is wrong please contact us at info@fromwillow.co.uk as soon as possible.

We will then look into the problem and get back to you with a response within 24 working hours. To help us to respond quickly, please try to include as much information as possible.

*If a photo is not included we may ask you to provide photographic evidence before processing your claim.

Please note: Due to the nature of the products we offer all items which are personalised are non-refundable.