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FREE UK DELIVERY ON ALL ORDERS OVER £50 FREE UK DELIVERY ON ALL ORDERS OVER £50
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Contact Us

info@fromwillow.co.uk


Contact Us

info@fromwillow.co.uk

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Refund Policy Refund Policy

Refund Policy Refund Policy

We always try to ensure that our products are sent out in perfect condition. However sometimes due to situations beyond our control for example damage in post, your item may arrive in an unsatisfactory state. In the unlikely event that you receive a faulty or damaged item or your item is wrong please contact us at info@fromwillow.co.uk as soon as possible.

We will then look into the problem and get back to you with a response within 24 working hours. To help us to respond quickly, please try to include as much information as possible.

*If a photo is not included we may ask you to provide photographic evidence before processing your claim.

Please note: Due to the nature of the products we offer all items which are personalised are non-refundable.

We always try to ensure that our products are sent out in perfect condition. However sometimes due to situations beyond our control for example damage in post, your item may arrive in an unsatisfactory state. In the unlikely event that you receive a faulty or damaged item or your item is wrong please contact us at info@fromwillow.co.uk as soon as possible.

We will then look into the problem and get back to you with a response within 24 working hours. To help us to respond quickly, please try to include as much information as possible.

*If a photo is not included we may ask you to provide photographic evidence before processing your claim.

Please note: Due to the nature of the products we offer all items which are personalised are non-refundable.

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5094 reviews
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I reached out before I ordered as I loved...

I reached out before I ordered as I loved the bauble but wanted if for a different reason. They were very happy to edit the whole text just as I wanted. Highly recommended

Beautifully made and arrived quickly. Made...

Beautifully made and arrived quickly. Made for a wonderful birthday gift.

Both my husband and dad were thrilled with...

Both my husband and dad were thrilled with their personalised cuff links!
They wore them for our small wedding in December 2020.
We have a big celebration planned for later this year and they’ll be able to wear them again.
Really recommend!

Beautiful item!

Beautiful item!

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